There are times when one wants to put a sack over one's head and pretend some things never happened. Such was my experience with a Minnesota relocation client.
Mrs. IWTRTM (I Want to Retire to Minnesota) and I had successfully e-mailed several months prior to her visit to Minnesota. A St. Paul property search was established which automatically sent new listings to her e-mail address. A couple months passed with no further communication. It had been clear from the start that this change in address for my client's would be in the future and we were just beginning the research this year. I knew we were in a holding pattern.
A call came from Mrs. IWTRTM one evening. Had I received her e-mails as they were coming to town next week and wanted to do a preliminary tour of neighborhoods? She had e-mailed several house listings to set up showings for when she was in St. Paul. The e-mail hadn't come into my inbox on my computer. This was puzzling because we never had e-mail interruptions before.
The spam box was checked on my server. No e-mail. The junk mail in Outlook was searched. No e-mail. The junk mail on my server. Nothing. Even the deleted items in both places produced nothing. It was strange, terribly strange. Mrs. IWTRTM sent several more test e-mails from several different originating addresses. Still nothing showed up. In desperation she faxed the house list and the showings were scheduled.
The missing e-mails were such a mystery. Where had they gone? An embarrassing memory surfaced a couple evenings later. Hadn't I set up a folder in Mrs. IWTRTM's name on my Outlook? Didn't I establish a rule that would send all her e-mails straight to that box? Sure enough, the IWTRTM folder had all the missing unread e-mails inside!
To explain my lapse in memory, this e-mail was sent to Mrs. IWTRTM:
I found all of your e-mails . . . every last one of them. When we were communicating before I had set up a rule in my Outlook to place your e-mails directly in the "IWTRTM" folder. Being old and of rickety mind, I forgot I had set up the rule. :-( Today, I was pondering the problem and the light went on. Sure enough, the "IWTRTM" folder contained several/many unopened e-mails complete with your list of properties, etc. While I blush and laugh at myself, I'll try to remember to check the IWTRTM folder the next time you e-mail!
With mud on the face,
Bonnie